Start with the use case
Exhibition gift, lobby display, employee kit, or PR campaign — write that in the first sentence. A booth crate that has to land in three weeks is a different program from a 1,200-kit anniversary roll-out across regional offices. State who receives the kit, where it is assembled, and whether it stays on a desk or travels in a gift box.
Attach a reference if you have one: a fleet aircraft, a desk scene, or a staff figure. We build to the approved structure, not a stock box with a sticker.
Files that belong in the first email
- Logo files (AI, SVG, or PDF) and Pantone or brand colors
- Quantity, destination(s), and the hard deadline
- Use case: booth, HR gift, VIP mailer, or reception display
- For aircraft or vehicles: the model name and photos
- For buildings: a façade photo and the printed name on the tile
- For figures: a uniform photo — shirt, logo placement, hair, accessories
A flattened PNG is enough for a draft. We will ask for vector before sampling.
Prototype, then production
One physical sample is the acceptance gate. Color, clutch, and print are not frozen on a PDF. If the sample misses spec, we revise before mass production. The four stages — brief, design draft, sampling, mass production — are on the order process page. Put the event date in the brief so sampling is scheduled backward from freight.
MOQ, unit ranges, and payment terms live on the MOQ and pricing guide. Do not wait for a second email to send destinations: HR and distributor runs need labeled cartons by office in the first quantity line.
What you get back
A project manager replies within one business day with feasibility, a kit type, and the next asset still missing. The quote is a buildable plan: piece range, print scope, packaging, and a sample date — not a shopping cart. Send company, contact, quantity, deadline, and notes through the inquiry form.